shipping, returns & f.a.q.


Canada: 3-10 business days (+ possible delay of 2 weeks)

U.S.: 5-10 business days (+ possible delay of 2-3 weeks) 

International: 10-20 business days (+ possible delay of 3 weeks)

no worries guarantee

If you're unhappy with your rü for any reason whatsoever, you can return it within 30 days for a full refund. See our rüturn policy here. You can also exchange your rü if you're unsatisfied with the color you chose. All discounted sales are final.


Are rüs insulated? No. But they are made from a similar material as snow-gear so provide some temperature control properties. Our lunch bags are soft-shell so they fit easily into work fridges. Otherwise ice packs will work as well.

Do they seal close? They feature a roll top seal so nothing's going to spill out.

Will it fit my containers? The largest container that will fit is 3.5" x 8". rüs are well suited to multiple, smaller containers. Large, flat containers are not suitable. 

Are rüs safe? Our lunch bags are made from REPREVE® fabric that is Oeko-Tex S100 certified. It's free of PVC, formaldehyde, phthalates, heavy metals, bisphenol A (BPA), or dioxin.